Welcome to Our Privacy Policy

Aqba respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you visit our website (regardless of where you visit it from) and inform you about your privacy rights and how the law protects you.

1. Purpose of This Privacy Policy

This privacy policy explains how we collect and process your personal data when you use our website, including any data you provide when purchasing a product or entering a competition.

This website is not intended for children, and we do not knowingly collect data relating to children.

It’s important to read this policy along with any other notices we may provide when collecting or processing personal data so that you are fully aware of how and why your data is being used.

Controller

Aqba is the controller and responsible for your personal data. In this policy, “aqba”, “we”, “us” or “our” refer to Aqba.

We have appointed a Data Protection Officer (DPO). For any questions, please contact [email protected].

Changes to the Privacy Policy

We review our privacy policy regularly. It’s important the data we hold about you is accurate, so please keep us updated with any changes.

2. The Data We Collect About You

Personal data refers to any information that can identify an individual. We collect and use various types of data including:

• Identity Data: Name, title, date of birth, gender
• Contact Data: Address, email, phone numbers
• Financial Data: Bank and payment details
• Transaction Data: Purchase and payment details
• Technical Data: IP address, browser type, operating system
• Profile Data: Username, preferences, feedback
• Usage Data: How you use our website and services
• Marketing Data: Your communication preferences

We do not collect Special Categories of Personal Data (e.g., health, race, religion) or data about criminal offences.

If You Fail to Provide Personal Data

If required personal data is not provided, we may be unable to perform our contract with you, and may need to cancel a product or service.

3. How Is Your Personal Data Collected?

We collect data in the following ways:

• Direct interactions: When you fill forms, place orders, create an account, or contact us
• Automated technologies: Through cookies and similar technologies as you use our website

4. How We Use Your Personal Data

We use your data when the law allows us, including:

• To fulfill a contract with you
• For legitimate business interests not overridden by your rights
• To comply with legal obligations

Marketing

We may use your data for marketing if you have opted in. You can withdraw your consent at any time.

Third-Party Marketing

We will get your explicit opt-in consent before sharing your data with any third party for marketing.

Opting Out

You can opt out of marketing at any time by contacting us. This does not apply to essential transactional emails.

Cookies

We use cookies to improve your website experience. These are small files stored on your device. You can disable cookies in your browser settings. More info at AboutCookies.org.

Change of Purpose

We only use your data for the purposes for which we collected it. If we need to use it for another purpose, we’ll inform you and explain the legal basis for doing so.

5. Disclosures of Your Personal Data

We may share your data with:

• Internal teams within our group
• Service providers (e.g., IT, legal, banking)
• Regulators or law enforcement as required
• Third parties involved in business transfers or acquisitions

6. Data Security

We take security seriously. Access to your data is limited to those with a business need and is protected by strict confidentiality agreements. We also have procedures in place to deal with any suspected data breach.

7. Data Retention

We keep your data only as long as necessary to fulfill the purposes we collected it for, including legal or accounting obligations. In some cases, we may anonymise your data for research or statistical use.

8. Your Legal Rights

You have rights under data protection law, including:

• Request correction of your data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request data transfer
• Withdraw consent at any time

Fee & Verification

You won’t usually need to pay a fee. We may request identity verification before processing your request.

Response Time

We aim to respond to legitimate requests within one month. It may take longer for complex or multiple requests.